Shipping Policy

1. Shipping

House of CBD offers the following methods of delivery for the Goods:

  • via courier to an address in the Republic of South Africa of your choice. Courier charges will be added to your purchase at the time of Order;
  • We reserve the right to change the courier service fees without prior notice, subject to Courier Companies’ policy.
  • Please note that our couriers deliver during work days and regular office hours.

If the Goods are to be delivered via courier, you warrant and confirm that the delivery address provided at the time the Order is placed is correct. You undertake to receive the goods personally or will, at your own risk, appoint a third party to accept delivery on your behalf. House of CBD will not accept any responsibility in the event that the person who accepts the Order at the address provided by you is not authorised to do so.

We will email you once your order has been shipped. A tracking number will be provided. If there are any delays we will notify you by email immediately. While all products are 100% legal we do send all of our orders in discreet packaging.

Where it accepts your order, House of CBD will deliver the Goods to you within 2- 5 working days of receipt of your payment (“Delivery Period”), we will notify you if we are unable to deliver the Goods during the Delivery Period. There are no deliveries on weekends or South African public holidays.

2. Errors

We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website, we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the House of CBD Returns Policy.

3. Delivery Policy

  • You can expect next day delivery in Johannesburg, for orders placed before 10am and collected by 12pm. For orders to other major centres in South Africa, you can expect a 2 – 5 day turnaround.
  • For orders outside the major centres, you can expect a 4 – 7 day turnaround.
  • House of CBD usually processes orders within 24 hours of receiving them, but we will only dispatch orders after we confirm receipt of payment or receive proof of payment via e-mail.
  • We do not require proof of payment for online credit card payments.
  • We do not accept SMS notifications as proof of payment.
  • Take note that anyone present at the delivery address can sign for the parcel.
  • If the delivery address is unattended when delivery is attempted it will be Courier discretion to leave a message and try to schedule a second attempt to deliver, subject to Courier’s terms and conditions.

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